Frequently Asked Questions
| When will my order be sent?
|
Certificates are normally sent within 24 hours. For bottles please allow upto 7 days. Bulk orders please allow upto 21 days. |
| Is it safe to shop at PGIgifts.com | Online orders are processed using PAYPAL which is processed through online encryption security as displayed with a padlock in the corner of the ordering. |
| I do not
have a PAYPAL account.
|
All you need to do is complete your credit card details online. |
| When can I phone my order through | Telephone orders are excepted between Mon - Fri 9 - 6 and Sat 9 -1 |
| How can I
pay.
|
Credit card online, or cheques with phone orders. |
| Any
restrictions when ordering.
|
Orders must be placed by customers over the age of 18 |
| I still have not
received my order and I have waited the allocated time.
|
Please contact us immediately with details of your purchase. |
| I have sent payment but forgot to give my design.
|
No problem, please contact us with your address and design details and we will match this with your payment. |
| Can you supply
labels only.
|
To be certain of your exact question please contact us. |
| Can you put a brand label on a
different bottle.
|
No as this would be classed as fraud. |
| I want place a big
order not covered in your specials page?
|
Please contact us for a discounted price. |
| I have ordered
before so can I get a discount?
|
Our prices are thought to be very reasonable however, if you are a regular customer please contact us for a possible discount. |
| Can I collect my order
and save on the delivery.
|
No, all orders must be delivered. |
| My order arrived damaged | All our products are carefully packaged to avoid breakages. If however your item is damaged please contact us. |